Delivery

Delivery to anywhere in South Africa is FREE of Charge for orders over R500.  Depending on the area of delivery, the order will preferably be delivered by courier otherwise it will be sent via SA Post Office with a Tracking Number for all areas which are outside of the courier delivery area.  We will, of course, first make all attempts to deliver by courier as a priority.

Packages are generally dispatched within 1-2 days after receipt of payment and are shipped with a tracking number. Delivery with signature is required.  All items are packaged, well wrapped and protected. The tracking number is emailed to you, as soon as your package is dispatched.

Free Delivery on orders over R500

Delivery Charges

Delivery via Post Office is priced on a sliding scale according to their rates and weight of your order.  The rates are as follows: 0-1Kg@ R50, 1-2Kg@ R50, 2-3Kg@ R75.  Over 3Kgs is not available via SA Post Office as the rates are more expensive than Courier, so only Courier option is available should your parcel weigh more than 3kg.

Courier rates are R100.00 per delivery 0-5kg.

All orders over R500 are delivered FREE of charge via Courier.

Returns & Refunds

If you are for any reason dissatisfied with any item purchased online, please contact us immediately in order that we can resolve the issue. For hygiene reasons used beauty products may not be returned or exchanged, however, if for any reason you are unhappy with your product, please contact us to discuss a satisfactory solution.  Our priority is always that our customers are happy with their purchase. Please contact us on shop@oluxo.co.za / 084 406 5685.

Cancellation

If for any reason you would like to cancel an order this may be done by visiting “Your Orders” on our website or by contacting our us on shop@oluxo.co.za / 084 406 5685. You will only be able to cancel orders until midnight on the day prior to the date of dispatch. We may debit your payment card for the delivery fees and bank charges in respect of any late cancellations. If you cancel your payment for any reason or if your payment card should cease to be valid for whatever reason, you will remain liable for the full purchase price, including all related costs. We reserve the right to cancel any sale and/or your registration in the event of a breach of any of these or the General Terms.