Terms and conditions of use

Online Registration

You are required to register with us before placing your first order online. Please click on Register to complete the registration form. Registration and/or use of our online shopping website constitutes your acceptance and agreement to be bound by these and the General Terms of our website. To register you will be required to provide certain information including your email address, delivery address and a password. Please keep your password private. We accept no liability for any damages suffered or losses incurred from the use or misuse of your password. You will be required to enter your email address and password each time you visit our online shopping site. To amend any of your details, please go to “My Account”.

Product Sales and Availability

All products displayed on our website are subject to availability and will be delivered only within the Republic of South Africa to areas where we deliver. All prices shown on our website are quoted in South African Rand and are valid and effective only in the Republic of South Africa. We reserve the right to discontinue or change the specifications of our products and services from time to time without notice. We will inform you as soon as possible if any products or services ordered by you are not available.

Colours

We have made every effort to display as accurately as possible the colours of the products that appear on our website. However, as the actual colours you see will depend on the device that you use to access our website, we cannot warrant that your device’s display of any colour will be accurate.

Content Errors

We regret that no order will be accepted if we identify a material error in the description of any of our goods or services or their prices on our website. Packaging may, but it is not often, vary from that shown on our website.  Should this occur with a gift, or gift hamper, we will contact you to ensure that you are aware of the packaging that your recipient will receive with their gift.

Pricing

You will be charged the prices that are reflected online, subject to availability and delivery address. Special promotions may be subject to certain conditions, including stock availability and limited offer stipulations. Special promotions apply only to items on your original online order (i.e. not on items which are added after the order was placed). A delivery fee will be charged for each order you place. Please visit Frequently Asked Questions (FAQs) to read more.

Stock Availability

We cannot always guarantee stock availability and will deliver a substitute product, if possible, where you have authorized us to do so. If we are unable to supply certain items or quantities ordered, you nevertheless agree to accept delivery and make payment for the items delivered.

Confirmation of Orders

Your offer is deemed to be accepted when you receive an order confirmation.

Delivery

Deliveries are made Monday to Friday, 8 a.m. - 6 p.m. by Courier, if you have chosen this option. If you have chosen to have your order sent by Postal Services, you will receive a tracking number by email, and will have to collect your order from your nearest Post Office. On delivery, you will receive our delivery note showing the items delivered. You or your authorized representative will be asked to sign a duplicate copy of the delivery note to confirm receipt. For verification purposes, the person accepting delivery at the delivery address may be required to produce a form of identification. Any person other than yourself who receives the products at the delivery address is presumed to be authorized to accept delivery on your behalf. Should no-one be in attendance at the time of delivery, the driver will keep the products and leave a notice. The driver will try to contact you to make new arrangements for delivery or collection. We reserve the right to charge an additional delivery fee should it be required.

Risk and Ownership

Risk in the products shall pass to you or your authorized representative on delivery. We will retain ownership of the products until payment is received in full.