Shipments and returns

Your order shipment

Packages are generally dispatched within 1 day after receipt of payment and are shipped via Courier: either Fastway to your door, or Postnet counter to counter collection, with a tracking number.  We do not use SA Postal services. Whichever shipment choice you make, we will provide you with a link to track your package online.

Delivery fees via Postnet include handling and packing fees as well as the courier costs, as the package must be taken to the nearest Postnet, packaged and then shipped.

Delivery via Fastway is courier fees only as the package is collected and delivered door to door.

Gift wrapping can be added at check-out should you wish your order to be delivered to a different address as a gift.  Please make a note of this in the comments section, so that the invoice is not included in the package.

Delivery fees are fixed according to total weight of the shipment.

We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.